Domus Ratings
Period: November 2008 through February 2009
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MEANINGFUL SCORING: STAR RATING vs RAW vs ALL
Each category, question or landlord has a star rating that reflects how they compare to ALL surveys for the current date period. For example, a landlord may score a RAW average of 4.54 but that will not necessarily yield an excellent 5 star RATING. The star RATING reflects the comparison of the RAW average to the average of ALL surveys using some fraction of the standard deviation. For example, if the ALL surveys average is 3.5662, with st. dev. 1.4082, you actually need a RAW average of ~4.63 or higher for a 5 stars RATING.
Basically, you should interpret the RATING as Poor, Fair, Average, Good or Excellent based on 1 to 5 stars. For example if the rating is Good (4 stars), the landlord has a good score compared to others surveyed.
Survey Ratings Homepage - Disclaimer - Survey Homepage
MEANINGFUL SCORING: STAR RATING vs RAW vs ALL
Each category, question or landlord has a star rating that reflects how they compare to ALL surveys for the current date period. For example, a landlord may score a RAW average of 4.54 but that will not necessarily yield an excellent 5 star RATING. The star RATING reflects the comparison of the RAW average to the average of ALL surveys using some fraction of the standard deviation. For example, if the ALL surveys average is 3.5662, with st. dev. 1.4082, you actually need a RAW average of ~4.63 or higher for a 5 stars RATING.
Basically, you should interpret the RATING as Poor, Fair, Average, Good or Excellent based on 1 to 5 stars. For example if the rating is Good (4 stars), the landlord has a good score compared to others surveyed.
| Domus (Landlord: Hanover) Ratings based on 13 surveys, 4 comments | |||
| Overall (average of all 32 questions): |  | 4.45 | 3.56 |
| Landlord / Tenant Relationship: | | 4.25 | 3.36 |
| Apartment / Property Quality: | | 4.52 | 3.68 |
| Repair Responsiveness: |  | 4.72 | 3.37 |
Landlord / Tenant Relationship My Landlord... | |||
| is concerned with my satisfaction: | | 3.92 | 2.85 |
| uses a lease written in language that I can understand: | | 4.07 | 3.77 |
| can be contacted easily when necessary: | | 4.53 | 3.42 |
| provided me with emergency contact information: | | 4.07 | 3.31 |
| communicates in a prompt, friendly, and professional manner: | | 4.15 | 3.22 |
| keeps promises made in the lease: | | 4.07 | 3.42 |
| maintains the property in good condition: | | 4.46 | 3.19 |
| makes professional repairs: | | 4.46 | 3.22 |
| handles finances (e.g. rent, fees, security deposits) quickly & accurately: | | 4.53 | 3.82 |
| Back to top | |||
Apartment / Property Quality Condition of rental unit | |||
| I feel safe in my living space: | | 4.69 | 3.95 |
| Doors & windows are intact, secure with working locks: | | 4.61 | 3.77 |
| Fire safety features are adequate and in working condition: | | 4.15 | 3.70 |
| Building noise levels allow me to quietly enjoy my home: | | 4.00 | 3.49 |
| Walls and ceilings are in good shape: | | 4.46 | 3.46 |
| Carpet / flooring is in good condition: | | 4.69 | 3.51 |
| Appliances work: | | 4.76 | 3.83 |
| Electrical wiring is adequate: | | 4.53 | 3.83 |
| Hot water is sufficient: | | 4.38 | 4.05 |
| Heat is sufficient: | | 4.46 | 3.79 |
| Plumbing is free from leaks: | | 4.76 | 3.79 |
| Paint or wallpaper is in good condition: | | 4.76 | 3.68 |
| Space is free of rodents, roaches, bedbugs, or other pests: | | 4.46 | 3.35 |
| Containers and instructions are provided for trash disposal: | | 4.53 | 3.72 |
| Containers & instructions are provided for recycling: | | 4.15 | 2.70 |
| The space was clean prior to move-in: | | 4.69 | 3.50 |
| There are smoke detectors which, when tested, work: | | 4.53 | 4.03 |
| Outdoor lighting in the front/rear/side areas is adequate: | | 4.76 | 3.74 |
| Exterior lights come on automatically when it gets dark: | | 4.23 | 3.56 |
| Lighting is adequate in common areas, hallways & stairwells: | | 4.76 | 4.06 |
| Back to top | |||
Repair Responsiveness Optional questions when repairs were needed (response time) | |||
| Minor repairs? (i.e. small wall cracks, broken hinges): | | 4.42 | 3.08 |
| Major repairs? (i.e. broken appliance, safety and security, bedbugs): | | 4.71 | 3.12 |
| Emergencies? (i.e. plumbing, heating, broken doors/locks): | | 5.00 | 3.89 |
Comments (4) User submitted feedback for Domus. Stars below reflect only that user's rating. | |||
2009-02-09  Overall Domus is an exceptional place to live. The building was completed at the end of 2007, so all appliances and fixtures are still almost new and have held up well. The maintenance requests are done online, and usually processed same day or soon after. They have had some issues with the fire alarm system going off falsely with a freezing pipe or other issue, but at least it works. There have been some minor thefts from the attached garage, which the staff should address more promptly. In general, however, it is very nice and does its best to address resident issues. Back to top | |||
2009-02-09  Generally speaking, the management is professional and friendly at the same time. Back to top | |||
2009-01-01  Has cut back on amenities as publicized and documented resident handbook. Back to top | |||
| 2008-12-09 Good in most ways except for the cheap appointments in the apartments that fall apart easily (i.e. cabinets). Also did not rectify (and seems to refuse to rectify) a potential major security breach between Starbucks and the lobby. Residents carelessly leave door open to shop after hours while the front door is locked and nonresidents can easily enter the clubhouse area. Back to top | |||
