Period: November 2008 through February 2009
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MEANINGFUL SCORING: STAR RATING vs RAW vs ALL
Each category, question or landlord has a star rating that reflects how they compare to ALL surveys for the current date period. For example, a landlord may score a RAW average of 4.54 but that will not necessarily yield an excellent 5 star RATING. The star RATING reflects the comparison of the RAW average to the average of ALL surveys using some fraction of the standard deviation. For example, if the ALL surveys average is 3.5662, with st. dev. 1.4082, you actually need a RAW average of ~4.63 or higher for a 5 stars RATING.

Basically, you should interpret the RATING as Poor, Fair, Average, Good or Excellent based on 1 to 5 stars. For example if the rating is Good (4 stars), the landlord has a good score compared to others surveyed.

William Penn Realty Ratings based on 12 surveys, 5 comments
	RATING	RAW	ALL
Overall (average of all 32 questions):		2.99	3.56
Landlord / Tenant Relationship:		2.74	3.36
Apartment / Property Quality:		3.08	3.68
Repair Responsiveness:		3.18	3.37
Landlord / Tenant Relationship My Landlord...
	RATING	RAW	ALL
is concerned with my satisfaction:		2.00	2.85
uses a lease written in language that I can understand:		3.58	3.77
can be contacted easily when necessary:		2.16	3.42
provided me with emergency contact information:		3.91	3.31
communicates in a prompt, friendly, and professional manner:		2.25	3.22
keeps promises made in the lease:		2.83	3.42
maintains the property in good condition:		2.08	3.19
makes professional repairs:		1.91	3.22
handles finances (e.g. rent, fees, security deposits) quickly & accurately:		3.91	3.82
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Apartment / Property Quality Condition of rental unit
	RATING	RAW	ALL
I feel safe in my living space:		3.50	3.95
Doors & windows are intact, secure with working locks:		3.16	3.77
Fire safety features are adequate and in working condition:		3.08	3.70
Building noise levels allow me to quietly enjoy my home:		3.00	3.49
Walls and ceilings are in good shape:		2.33	3.46
Carpet / flooring is in good condition:		3.00	3.51
Appliances work:		3.75	3.83
Electrical wiring is adequate:		3.25	3.83
Hot water is sufficient:		3.58	4.05
Heat is sufficient:		3.41	3.79
Plumbing is free from leaks:		3.50	3.79
Paint or wallpaper is in good condition:		3.08	3.68
Space is free of rodents, roaches, bedbugs, or other pests:		2.83	3.35
Containers and instructions are provided for trash disposal:		2.41	3.72
Containers & instructions are provided for recycling:		1.75	2.70
The space was clean prior to move-in:		2.50	3.50
There are smoke detectors which, when tested, work:		3.83	4.03
Outdoor lighting in the front/rear/side areas is adequate:		3.41	3.74
Exterior lights come on automatically when it gets dark:		3.25	3.56
Lighting is adequate in common areas, hallways & stairwells:		3.08	4.06
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Repair Responsiveness Optional questions when repairs were needed (response time)
	RATING	RAW	ALL
Minor repairs? (i.e. small wall cracks, broken hinges):		2.58	3.08
Major repairs? (i.e. broken appliance, safety and security, bedbugs):		2.90	3.12
Emergencies? (i.e. plumbing, heating, broken doors/locks):		4.20	3.89
Comments (5) User submitted feedback for William Penn Realty. Stars below reflect only that user's rating.
2009-02-09 I would not rent from WPRG again. Though emergency repairs would be performed promptly, the repairs would be done poorly, frequently requiring multiple repairs for the same problem. Being a company, it is difficult to get in contact with an actual person, not a machine. It took 4 months (not exaggerating) of unreturned emails and phone calls to establish my rent as month-to-month when my lease expired. Back to top
2009-01-24 Rent is cheap. In terms of service, you get what you pay for. To get anything done which isn`t an emergency, you must be polite and persistent. Threatening to pay less rent on the maintainance answering machine will guarantee a quick response. Back to top
2008-11-20 I had heard bad things about William Penn when I moved in, but, all things considered, they were fine. I was impressed by the good condition of the hardwood floor when I moved in. I once had a problem with mice, but honestly, I don`t know many people who live in 150 year old buildings that haven`t. William Penn was prompt in sending maintenance, which was all I could ask for. With other maintenance problems, however, the maintenance guys were quick to respond, but didn`t do the most professional jobs with repairs which is such a shame in such a beautiful old building. They also failed to leave any notes if they`d been there while I was away--a little creepy. Also, the people at the William Penn office are rude which makes them a challenge to deal with. Back to top
2008-11-18 The quality of the apartment reflected the price - low price, low quality. The reason I moved was because bugs started coming out of the wood works during the summer and the apartment below mine played loud music at 3 am. I complained about the music, but this problem never went away. Overall the management company was decent. Repairs were made when requested and when possible. However, their communication on how/when this would be done or if it was seen to is not very good. Back to top
2008-11-18 William Penn Realty Group (WPRG) is a decent landlord agency. They keep the building well maintained, however they tend to do quick fixes rather than invest the time and money into making a quality repair that will last. In addition, it is very difficult to get in touch with someone in the office who can answer questions. Back to top