New Horizons Housing LLC Ratings
Period: November 2008 through February 2009
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MEANINGFUL SCORING: STAR RATING vs RAW vs ALL
Each category, question or landlord has a star rating that reflects how they compare to ALL surveys for the current date period. For example, a landlord may score a RAW average of 4.54 but that will not necessarily yield an excellent 5 star RATING. The star RATING reflects the comparison of the RAW average to the average of ALL surveys using some fraction of the standard deviation. For example, if the ALL surveys average is 3.5662, with st. dev. 1.4082, you actually need a RAW average of ~4.63 or higher for a 5 stars RATING.
Basically, you should interpret the RATING as Poor, Fair, Average, Good or Excellent based on 1 to 5 stars. For example if the rating is Good (4 stars), the landlord has a good score compared to others surveyed.
Survey Ratings Homepage - Disclaimer - Survey Homepage
MEANINGFUL SCORING: STAR RATING vs RAW vs ALL
Each category, question or landlord has a star rating that reflects how they compare to ALL surveys for the current date period. For example, a landlord may score a RAW average of 4.54 but that will not necessarily yield an excellent 5 star RATING. The star RATING reflects the comparison of the RAW average to the average of ALL surveys using some fraction of the standard deviation. For example, if the ALL surveys average is 3.5662, with st. dev. 1.4082, you actually need a RAW average of ~4.63 or higher for a 5 stars RATING.
Basically, you should interpret the RATING as Poor, Fair, Average, Good or Excellent based on 1 to 5 stars. For example if the rating is Good (4 stars), the landlord has a good score compared to others surveyed.
| New Horizons Housing LLC Ratings based on 22 surveys, 9 comments | |||
| Overall (average of all 32 questions): |  | 3.72 | 3.56 |
| Landlord / Tenant Relationship: | | 3.54 | 3.36 |
| Apartment / Property Quality: | | 3.82 | 3.68 |
| Repair Responsiveness: | | 3.55 | 3.37 |
Landlord / Tenant Relationship My Landlord... | |||
| is concerned with my satisfaction: | | 3.00 | 2.85 |
| uses a lease written in language that I can understand: | | 4.00 | 3.77 |
| can be contacted easily when necessary: | | 3.72 | 3.42 |
| provided me with emergency contact information: | | 3.04 | 3.31 |
| communicates in a prompt, friendly, and professional manner: | | 3.50 | 3.22 |
| keeps promises made in the lease: | | 3.68 | 3.42 |
| maintains the property in good condition: |  | 3.59 | 3.19 |
| makes professional repairs: | | 3.27 | 3.22 |
| handles finances (e.g. rent, fees, security deposits) quickly & accurately: | | 4.09 | 3.82 |
| Back to top | |||
Apartment / Property Quality Condition of rental unit | |||
| I feel safe in my living space: |  | 3.59 | 3.95 |
| Doors & windows are intact, secure with working locks: | | 3.72 | 3.77 |
| Fire safety features are adequate and in working condition: | | 3.81 | 3.70 |
| Building noise levels allow me to quietly enjoy my home: | | 3.36 | 3.49 |
| Walls and ceilings are in good shape: | | 4.22 | 3.46 |
| Carpet / flooring is in good condition: | | 4.13 | 3.51 |
| Appliances work: | | 4.31 | 3.83 |
| Electrical wiring is adequate: | | 4.40 | 3.83 |
| Hot water is sufficient: | | 4.18 | 4.05 |
| Heat is sufficient: | | 3.18 | 3.79 |
| Plumbing is free from leaks: | | 4.22 | 3.79 |
| Paint or wallpaper is in good condition: | | 4.40 | 3.68 |
| Space is free of rodents, roaches, bedbugs, or other pests: | | 3.77 | 3.35 |
| Containers and instructions are provided for trash disposal: | | 3.27 | 3.72 |
| Containers & instructions are provided for recycling: | | 1.54 | 2.70 |
| The space was clean prior to move-in: | | 4.22 | 3.50 |
| There are smoke detectors which, when tested, work: | | 4.36 | 4.03 |
| Outdoor lighting in the front/rear/side areas is adequate: | | 3.72 | 3.74 |
| Exterior lights come on automatically when it gets dark: | | 3.86 | 3.56 |
| Lighting is adequate in common areas, hallways & stairwells: | | 4.18 | 4.06 |
| Back to top | |||
Repair Responsiveness Optional questions when repairs were needed (response time) | |||
| Minor repairs? (i.e. small wall cracks, broken hinges): | | 3.25 | 3.08 |
| Major repairs? (i.e. broken appliance, safety and security, bedbugs): | | 3.35 | 3.12 |
| Emergencies? (i.e. plumbing, heating, broken doors/locks): | | 3.94 | 3.89 |
Comments (9) User submitted feedback for New Horizons Housing LLC. Stars below reflect only that user's rating. | |||
2009-02-10  The front gates in the past have been non-functional at best; have gotten better. Have had break-ins in several of the apartments of this landlord, including this building. Poor insulation leads to very high heating bills (even though apartment stays cold). Many of the appliances are relatively new. Relatively spacious. Have become more responsive recently. Back to top | |||
2009-02-09  The apartment was always freezing. I lived in the back ground floor apartment which was right above a workshop. Workmen sawed, hammered, talked, and slammed doors from 7-3 Monday through Saturday and I could hear them right through my floorboards--there was no sleep or studying to be had. The worst part was that the building got broken into four times and the manager wouldn`t replace the faulty locks on my apartment door for two months, despite my pleading. I have lived in four apartment buildings so far, and this was by far the worst. Back to top | |||
| 2009-02-09 Friendly staff. Problems we`ve had are a persistently leaking roof and some mice. Also someone keeps pulling the fire alarm. Back to top | |||
| 2008-12-02 1. We have given our feedback to the landlord that the lamps to the entrance of the building are faulty but it has been 2 months, and faulty lamps still. But, the outdoor lighting is still adequate as there are nearby lights. 2. Sometimes the heat gets turn off in the middle of the night when the temperature is at its coldest! Landlord said that it`s due to the thermostat setting and seem to suggest that there`s nothing that can be done. So, we got to standby our own portale little heater at night just in case it gets really cold. Back to top | |||
2008-11-20  I think New Horizons is an excellent property management company. I would recommend the building that I live in. Howver, I do not like the fact that one has to make lease decisions in December. Back to top | |||
2008-11-18  New Horizons makes a genuine effort to maintain individual units at an above-standard level. My carpet, appliances, and windows are all rather new (2-3 years old), and everything works well. There is someone from the agency to answer the phone 24 hours a day, though they will not necessarily respond very quickly to service calls. The common areas in the building are generally kept fairly tidy, but are not as up-to-date as the individual apartments. Back to top | |||
2008-11-18  Heating problems (non-functional central heat) took 1.5 YEARS to fix. Landlord refuses to fix drafty windows. Mouse problems recurred 4x before holes in walls were filled and replastered. Large cracks in walls (from ceiling to floor) are painted over, then recur in a day or two; landlord attributes cracks to "building settling." Generally requires multiple calls for the same problem to be addressed. Weekend calls to answering service not consistently forwarded to landlord at all. Back to top | |||
| 2008-11-18 none Back to top | |||
| 2008-11-17 I have been very satisfied living in Royal Chester Apartments, maintained by New Horizons Housing-they have always been very prompt to my needs. And the building is well-maintained. I never plan to move from this building prior to graduation. Back to top | |||
