Michael Singer Ratings
Period: November 2008 through February 2009
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MEANINGFUL SCORING: STAR RATING vs RAW vs ALL
Each category, question or landlord has a star rating that reflects how they compare to ALL surveys for the current date period. For example, a landlord may score a RAW average of 4.54 but that will not necessarily yield an excellent 5 star RATING. The star RATING reflects the comparison of the RAW average to the average of ALL surveys using some fraction of the standard deviation. For example, if the ALL surveys average is 3.5662, with st. dev. 1.4082, you actually need a RAW average of ~4.63 or higher for a 5 stars RATING.
Basically, you should interpret the RATING as Poor, Fair, Average, Good or Excellent based on 1 to 5 stars. For example if the rating is Good (4 stars), the landlord has a good score compared to others surveyed.
Survey Ratings Homepage - Disclaimer - Survey Homepage
MEANINGFUL SCORING: STAR RATING vs RAW vs ALL
Each category, question or landlord has a star rating that reflects how they compare to ALL surveys for the current date period. For example, a landlord may score a RAW average of 4.54 but that will not necessarily yield an excellent 5 star RATING. The star RATING reflects the comparison of the RAW average to the average of ALL surveys using some fraction of the standard deviation. For example, if the ALL surveys average is 3.5662, with st. dev. 1.4082, you actually need a RAW average of ~4.63 or higher for a 5 stars RATING.
Basically, you should interpret the RATING as Poor, Fair, Average, Good or Excellent based on 1 to 5 stars. For example if the rating is Good (4 stars), the landlord has a good score compared to others surveyed.
| Michael Singer Ratings based on 25 surveys, 5 comments | |||
| Overall (average of all 32 questions): |  | 3.83 | 3.56 |
| Landlord / Tenant Relationship: |  | 3.78 | 3.36 |
| Apartment / Property Quality: | | 3.91 | 3.68 |
| Repair Responsiveness: | | 3.38 | 3.37 |
Landlord / Tenant Relationship My Landlord... | |||
| is concerned with my satisfaction: | | 3.36 | 2.85 |
| uses a lease written in language that I can understand: | | 4.20 | 3.77 |
| can be contacted easily when necessary: | | 3.84 | 3.42 |
| provided me with emergency contact information: | | 3.88 | 3.31 |
| communicates in a prompt, friendly, and professional manner: | | 3.60 | 3.22 |
| keeps promises made in the lease: | | 3.92 | 3.42 |
| maintains the property in good condition: | | 3.52 | 3.19 |
| makes professional repairs: | | 3.56 | 3.22 |
| handles finances (e.g. rent, fees, security deposits) quickly & accurately: | | 4.20 | 3.82 |
| Back to top | |||
Apartment / Property Quality Condition of rental unit | |||
| I feel safe in my living space: | | 4.56 | 3.95 |
| Doors & windows are intact, secure with working locks: | | 4.44 | 3.77 |
| Fire safety features are adequate and in working condition: | | 4.48 | 3.70 |
| Building noise levels allow me to quietly enjoy my home: | | 4.08 | 3.49 |
| Walls and ceilings are in good shape: | | 3.88 | 3.46 |
| Carpet / flooring is in good condition: | | 3.96 | 3.51 |
| Appliances work: | | 4.36 | 3.83 |
| Electrical wiring is adequate: | | 3.80 | 3.83 |
| Hot water is sufficient: | | 4.00 | 4.05 |
| Heat is sufficient: | | 3.80 | 3.79 |
| Plumbing is free from leaks: | | 3.96 | 3.79 |
| Paint or wallpaper is in good condition: | | 3.88 | 3.68 |
| Space is free of rodents, roaches, bedbugs, or other pests: | | 3.56 | 3.35 |
| Containers and instructions are provided for trash disposal: | | 3.88 | 3.72 |
| Containers & instructions are provided for recycling: |  | 1.56 | 2.70 |
| The space was clean prior to move-in: | | 3.96 | 3.50 |
| There are smoke detectors which, when tested, work: | | 4.24 | 4.03 |
| Outdoor lighting in the front/rear/side areas is adequate: | | 4.08 | 3.74 |
| Exterior lights come on automatically when it gets dark: | | 3.32 | 3.56 |
| Lighting is adequate in common areas, hallways & stairwells: | | 4.40 | 4.06 |
| Back to top | |||
Repair Responsiveness Optional questions when repairs were needed (response time) | |||
| Minor repairs? (i.e. small wall cracks, broken hinges): | | 2.80 | 3.08 |
| Major repairs? (i.e. broken appliance, safety and security, bedbugs): | | 3.31 | 3.12 |
| Emergencies? (i.e. plumbing, heating, broken doors/locks): | | 4.10 | 3.89 |
Comments (5) User submitted feedback for Michael Singer. Stars below reflect only that user's rating. | |||
2009-02-09  Fitler Commons is a very nice building in a great location, and I love my apartment. However, the maintenance department is slow to respond to requests, and often requires multiple calls before service is scheduled. Also, switching roommates when renewing my lease was quite an ordeal. Michael Singer refused to refund my previous landlord`s security deposit, and instead insisted that my new roommate reimburse my old roommate, instead of giving the new security deposit directly to Michael Singer. Back to top | |||
| 2008-11-22 Heating is a major problem-- it`s either freezing or boiling. The heating system for the building is really old & there is only one thermostat for the whole building, so there actually isn`t much to do about it except updating the heating system, which the landlord is unwilling to do. Back to top | |||
2008-11-21  In general, it is an old bulding but works great for my wife and me. he personal is very friendly and the price is fair. Back to top | |||
2008-11-21  I have been VERY satisfied with my apartment and Michael Singer Real Estate. Back to top | |||
2008-11-18  Generally MSRE is great, however, there are a few very unprofessional and hostile people working in the office who yell at you when you call with maitenence requests. The pest control is amazingly good. Recycling would be wonderful! Back to top | |||
