Apartments at Penn Ratings
Period: November 2008 through February 2009
Survey Ratings Homepage - Disclaimer - Survey Homepage
MEANINGFUL SCORING: STAR RATING vs RAW vs ALL
Each category, question or landlord has a star rating that reflects how they compare to ALL surveys for the current date period. For example, a landlord may score a RAW average of 4.54 but that will not necessarily yield an excellent 5 star RATING. The star RATING reflects the comparison of the RAW average to the average of ALL surveys using some fraction of the standard deviation. For example, if the ALL surveys average is 3.5662, with st. dev. 1.4082, you actually need a RAW average of ~4.63 or higher for a 5 stars RATING.
Basically, you should interpret the RATING as Poor, Fair, Average, Good or Excellent based on 1 to 5 stars. For example if the rating is Good (4 stars), the landlord has a good score compared to others surveyed.
Survey Ratings Homepage - Disclaimer - Survey Homepage
MEANINGFUL SCORING: STAR RATING vs RAW vs ALL
Each category, question or landlord has a star rating that reflects how they compare to ALL surveys for the current date period. For example, a landlord may score a RAW average of 4.54 but that will not necessarily yield an excellent 5 star RATING. The star RATING reflects the comparison of the RAW average to the average of ALL surveys using some fraction of the standard deviation. For example, if the ALL surveys average is 3.5662, with st. dev. 1.4082, you actually need a RAW average of ~4.63 or higher for a 5 stars RATING.
Basically, you should interpret the RATING as Poor, Fair, Average, Good or Excellent based on 1 to 5 stars. For example if the rating is Good (4 stars), the landlord has a good score compared to others surveyed.
| Apartments at Penn Ratings based on 6 surveys, 3 comments | |||
| Overall (average of all 32 questions): |  | 3.67 | 3.56 |
| Landlord / Tenant Relationship: | | 3.37 | 3.36 |
| Apartment / Property Quality: | | 3.86 | 3.68 |
| Repair Responsiveness: | | 3.33 | 3.37 |
Landlord / Tenant Relationship My Landlord... | |||
| is concerned with my satisfaction: | | 3.00 | 2.85 |
| uses a lease written in language that I can understand: |  | 2.83 | 3.77 |
| can be contacted easily when necessary: | | 3.16 | 3.42 |
| provided me with emergency contact information: | | 3.00 | 3.31 |
| communicates in a prompt, friendly, and professional manner: | | 3.50 | 3.22 |
| keeps promises made in the lease: | | 3.66 | 3.42 |
| maintains the property in good condition: | | 3.33 | 3.19 |
| makes professional repairs: | | 3.33 | 3.22 |
| handles finances (e.g. rent, fees, security deposits) quickly & accurately: |  | 4.50 | 3.82 |
| Back to top | |||
Apartment / Property Quality Condition of rental unit | |||
| I feel safe in my living space: | | 4.50 | 3.95 |
| Doors & windows are intact, secure with working locks: | | 4.16 | 3.77 |
| Fire safety features are adequate and in working condition: | | 4.00 | 3.70 |
| Building noise levels allow me to quietly enjoy my home: |  | 3.00 | 3.49 |
| Walls and ceilings are in good shape: | | 3.33 | 3.46 |
| Carpet / flooring is in good condition: | | 4.00 | 3.51 |
| Appliances work: | | 3.83 | 3.83 |
| Electrical wiring is adequate: | | 4.33 | 3.83 |
| Hot water is sufficient: | | 4.50 | 4.05 |
| Heat is sufficient: | | 4.50 | 3.79 |
| Plumbing is free from leaks: | | 3.83 | 3.79 |
| Paint or wallpaper is in good condition: | | 4.33 | 3.68 |
| Space is free of rodents, roaches, bedbugs, or other pests: | | 3.66 | 3.35 |
| Containers and instructions are provided for trash disposal: | | 3.50 | 3.72 |
| Containers & instructions are provided for recycling: | | 3.33 | 2.70 |
| The space was clean prior to move-in: | | 3.00 | 3.50 |
| There are smoke detectors which, when tested, work: | | 4.33 | 4.03 |
| Outdoor lighting in the front/rear/side areas is adequate: | | 3.33 | 3.74 |
| Exterior lights come on automatically when it gets dark: | | 3.33 | 3.56 |
| Lighting is adequate in common areas, hallways & stairwells: | | 4.50 | 4.06 |
| Back to top | |||
Repair Responsiveness Optional questions when repairs were needed (response time) | |||
| Minor repairs? (i.e. small wall cracks, broken hinges): | | 3.00 | 3.08 |
| Major repairs? (i.e. broken appliance, safety and security, bedbugs): | | 3.16 | 3.12 |
| Emergencies? (i.e. plumbing, heating, broken doors/locks): | | 3.83 | 3.89 |
Comments (3) User submitted feedback for Apartments at Penn. Stars below reflect only that user's rating. | |||
2009-01-19  We have had a toilet that hasn`t worked for months now. Repairman came and said the problem was "unfixable". This kind of service is unacceptable. For $775 a month ($825 next year) I expect TWO WORKING BATHROOMS in a four bedroom house. Back to top | |||
| 2008-11-24 Apartments at Penn are great landlords. They are friendly and personal and they get done what needs to be done. I would recommend them to anyone. Back to top | |||
| 2008-11-19 Everything is good except the company manager is hard to contact by phone. Back to top | |||
