Period: November 2008 through February 2009
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MEANINGFUL SCORING: STAR RATING vs RAW vs ALL
Each category, question or landlord has a star rating that reflects how they compare to ALL surveys for the current date period. For example, a landlord may score a RAW average of 4.54 but that will not necessarily yield an excellent 5 star RATING. The star RATING reflects the comparison of the RAW average to the average of ALL surveys using some fraction of the standard deviation. For example, if the ALL surveys average is 3.5662, with st. dev. 1.4082, you actually need a RAW average of ~4.63 or higher for a 5 stars RATING.

Basically, you should interpret the RATING as Poor, Fair, Average, Good or Excellent based on 1 to 5 stars. For example if the rating is Good (4 stars), the landlord has a good score compared to others surveyed.

AIMCO Ratings based on 37 surveys, 14 comments
	RATING	RAW	ALL
Overall (average of all 32 questions):		3.31	3.56
Landlord / Tenant Relationship:		2.97	3.36
Apartment / Property Quality:		3.50	3.68
Repair Responsiveness:		3.03	3.37
Landlord / Tenant Relationship My Landlord...
	RATING	RAW	ALL
is concerned with my satisfaction:		2.43	2.85
uses a lease written in language that I can understand:		2.94	3.77
can be contacted easily when necessary:		3.29	3.42
provided me with emergency contact information:		2.83	3.31
communicates in a prompt, friendly, and professional manner:		3.08	3.22
keeps promises made in the lease:		3.00	3.42
maintains the property in good condition:		2.94	3.19
makes professional repairs:		3.05	3.22
handles finances (e.g. rent, fees, security deposits) quickly & accurately:		3.13	3.82
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Apartment / Property Quality Condition of rental unit
	RATING	RAW	ALL
I feel safe in my living space:		3.67	3.95
Doors & windows are intact, secure with working locks:		3.70	3.77
Fire safety features are adequate and in working condition:		3.29	3.70
Building noise levels allow me to quietly enjoy my home:		3.29	3.49
Walls and ceilings are in good shape:		3.24	3.46
Carpet / flooring is in good condition:		3.29	3.51
Appliances work:		3.62	3.83
Electrical wiring is adequate:		3.81	3.83
Hot water is sufficient:		3.75	4.05
Heat is sufficient:		3.70	3.79
Plumbing is free from leaks:		3.67	3.79
Paint or wallpaper is in good condition:		3.51	3.68
Space is free of rodents, roaches, bedbugs, or other pests:		3.24	3.35
Containers and instructions are provided for trash disposal:		3.48	3.72
Containers & instructions are provided for recycling:		2.67	2.70
The space was clean prior to move-in:		3.67	3.50
There are smoke detectors which, when tested, work:		3.75	4.03
Outdoor lighting in the front/rear/side areas is adequate:		3.59	3.74
Exterior lights come on automatically when it gets dark:		3.40	3.56
Lighting is adequate in common areas, hallways & stairwells:		3.75	4.06
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Repair Responsiveness Optional questions when repairs were needed (response time)
	RATING	RAW	ALL
Minor repairs? (i.e. small wall cracks, broken hinges):		3.39	3.08
Major repairs? (i.e. broken appliance, safety and security, bedbugs):		2.20	3.12
Emergencies? (i.e. plumbing, heating, broken doors/locks):		3.31	3.89
Comments (14) User submitted feedback for AIMCO. Stars below reflect only that user's rating.
2009-02-10 Their key system always has problem and sometimes you can`t go to your own apartment. Bad security. Not mice in the apartments. Back to top
2009-02-10 Very comfortable place to live, great location, many but not too many Wharton students Back to top
2009-02-09 The living spaces are great - the management is Big Corporate. If you live here, live here for the unit itself and for the location - not for the warm fuzzies from management. Back to top
2009-02-09 Leasing agents are extremely unprofessional and will put pressure on you to cancel your lease if it is not convenient for them. The apartment building is infested with roaches, don`t let the exteriors fool you. Security says that management is aware of this problem but in my year there, I have not seen them do anything about it. Also, there are a lot of `one-time` fees that will catch you unawares which the management office does not tell you about, but feels free to bill you for. You should also note that there is an approx. $5 surcharge on electricity every month. Back to top
2009-02-09 While on the expensive side for most students, the Riverloft is a wonderful building. It`s managed extremly professionally, is safe, clean, quiet, and very close to campus. Back to top
2009-02-09 Overall, Riverloft is a great place to live. Large, clean apartments run by a friendly and courteous staff. However, it is expensive - you may be able to find better value for your dollar at other buildings. Back to top
2009-02-09 The building condition is great, albeit over-priced. The weakness of Chestnut Hall is in the management/leasing staff. One of the two managers is nice and helpful. The other is just plain rude. Both of them seem enslaved by the AIMCO corporate structure, which prohibits anything from getting efficiently done. Power bills frequently come months after the billing period, because they are all routed through some AIMCO corporate office. If you have serious problems, forget your "community manager" and go straight to the top -- the people at AIMCO corporate are very nice, helpful, and efficient. Back to top
2009-01-13 One of the landload representatives is very rude. Every time I talk with her, I feel very bad. Also, I sometimes see mice in my room. Back to top
2009-01-10 1. The heating units in Chestnut Hall are unbearably noisy. The produce vigorous knocking sounds every few hours. And the noise decibel levels are very high. Probably injurious to the ailing or aged. It disturb normal daily activities- especially studies and sleep. 2. Some apartments do not have any lights in the ceiling. The rooms are ill-lit if we use floor lamps. 3. There is no balcony or any open space access. So it can get suffocating. 4. The hallways are smelly and unclean. 5. Doors do not have stoppers. So each time you open a door and let it go it will smash and disturb everyone. 6. If the AC unit is not centralized, you will have to pay for it. Irrespective of the fact that the lease says that it is included in the rent. Back to top
2008-11-26 Had a major ceiling leak problem which took them 6 months to fix but did get a few months free because of it. They are generally very well-intentioned but sometimes so inept in the way they handle things. The gym and common areas are in disrepair and need to be spruced up. Back to top
2008-11-19 More space in studio than in other buildings. AIMCO requests feedback after repairs are carried out and actually uses this feedback. Back to top
2008-11-18 Great location! Back to top
2008-11-18 Riverloft is more expensive than many of the options in center city, but the convienient location and higher-end finishes have made it worth it to me. Back to top
2008-11-18 Public areas are sporadically cleaned. Back to top