2400 Chestnut Associates Ratings
Period: November 2008 through February 2009
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MEANINGFUL SCORING: STAR RATING vs RAW vs ALL
Each category, question or landlord has a star rating that reflects how they compare to ALL surveys for the current date period. For example, a landlord may score a RAW average of 4.54 but that will not necessarily yield an excellent 5 star RATING. The star RATING reflects the comparison of the RAW average to the average of ALL surveys using some fraction of the standard deviation. For example, if the ALL surveys average is 3.5662, with st. dev. 1.4082, you actually need a RAW average of ~4.63 or higher for a 5 stars RATING.
Basically, you should interpret the RATING as Poor, Fair, Average, Good or Excellent based on 1 to 5 stars. For example if the rating is Good (4 stars), the landlord has a good score compared to others surveyed.
Survey Ratings Homepage - Disclaimer - Survey Homepage
MEANINGFUL SCORING: STAR RATING vs RAW vs ALL
Each category, question or landlord has a star rating that reflects how they compare to ALL surveys for the current date period. For example, a landlord may score a RAW average of 4.54 but that will not necessarily yield an excellent 5 star RATING. The star RATING reflects the comparison of the RAW average to the average of ALL surveys using some fraction of the standard deviation. For example, if the ALL surveys average is 3.5662, with st. dev. 1.4082, you actually need a RAW average of ~4.63 or higher for a 5 stars RATING.
Basically, you should interpret the RATING as Poor, Fair, Average, Good or Excellent based on 1 to 5 stars. For example if the rating is Good (4 stars), the landlord has a good score compared to others surveyed.
| 2400 Chestnut Associates Ratings based on 42 surveys, 19 comments | |||
| Overall (average of all 32 questions): |  | 4.44 | 3.56 |
| Landlord / Tenant Relationship: | | 4.37 | 3.36 |
| Apartment / Property Quality: | | 4.49 | 3.68 |
| Repair Responsiveness: | | 4.31 | 3.37 |
Landlord / Tenant Relationship My Landlord... | |||
| is concerned with my satisfaction: |  | 4.09 | 2.85 |
| uses a lease written in language that I can understand: | | 4.23 | 3.77 |
| can be contacted easily when necessary: | | 4.54 | 3.42 |
| provided me with emergency contact information: |  | 3.61 | 3.31 |
| communicates in a prompt, friendly, and professional manner: | | 4.54 | 3.22 |
| keeps promises made in the lease: | | 4.52 | 3.42 |
| maintains the property in good condition: | | 4.61 | 3.19 |
| makes professional repairs: | | 4.57 | 3.22 |
| handles finances (e.g. rent, fees, security deposits) quickly & accurately: | | 4.57 | 3.82 |
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Apartment / Property Quality Condition of rental unit | |||
| I feel safe in my living space: | | 4.66 | 3.95 |
| Doors & windows are intact, secure with working locks: | | 4.64 | 3.77 |
| Fire safety features are adequate and in working condition: | | 4.52 | 3.70 |
| Building noise levels allow me to quietly enjoy my home: | | 4.35 | 3.49 |
| Walls and ceilings are in good shape: | | 4.45 | 3.46 |
| Carpet / flooring is in good condition: | | 4.45 | 3.51 |
| Appliances work: | | 4.59 | 3.83 |
| Electrical wiring is adequate: | | 4.59 | 3.83 |
| Hot water is sufficient: | | 4.64 | 4.05 |
| Heat is sufficient: | | 4.07 | 3.79 |
| Plumbing is free from leaks: | | 4.61 | 3.79 |
| Paint or wallpaper is in good condition: | | 4.52 | 3.68 |
| Space is free of rodents, roaches, bedbugs, or other pests: | | 4.78 | 3.35 |
| Containers and instructions are provided for trash disposal: | | 4.59 | 3.72 |
| Containers & instructions are provided for recycling: | | 3.71 | 2.70 |
| The space was clean prior to move-in: | | 4.45 | 3.50 |
| There are smoke detectors which, when tested, work: | | 4.57 | 4.03 |
| Outdoor lighting in the front/rear/side areas is adequate: | | 4.47 | 3.74 |
| Exterior lights come on automatically when it gets dark: | | 4.52 | 3.56 |
| Lighting is adequate in common areas, hallways & stairwells: | | 4.66 | 4.06 |
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Repair Responsiveness Optional questions when repairs were needed (response time) | |||
| Minor repairs? (i.e. small wall cracks, broken hinges): | | 4.17 | 3.08 |
| Major repairs? (i.e. broken appliance, safety and security, bedbugs): | | 4.21 | 3.12 |
| Emergencies? (i.e. plumbing, heating, broken doors/locks): | | 4.58 | 3.89 |
Comments (19) User submitted feedback for 2400 Chestnut Associates. Stars below reflect only that user's rating. | |||
2009-02-22  2400 Chestnut is the first hassle free apartment I`ve rented. The management actually cares about the tenants and repairs are taken care of quickly. I never have to convince them that something needs to be replaced or fixed, they just do it. And the building re-carpeted all the hallways and updated the entry system to keycards. They just keep on improving. I`ve been here for 2 years and plan on renewing again. 2 drawbacks are that if you`re facing west, the trains passing by can get loud (I got used to it) and the windows are a bit drafty. If they put in double paned windows that would solve both problems, but other than that I have no complaints. Back to top | |||
2009-02-10  Very happy with my landlord/apartment complex; well managed, friendly, clean, quiet, best location. Back to top | |||
| 2009-02-10 I have lived in this building for 4 1/2 years and they have always been very accomodating to my needs. I have needed some "unique" lease extensions and it was never a problem. The staff is very friendly. Back to top | |||
| 2009-02-09 Overall, I have had a really great experience living in this apartment building. The staff is extremely friendly and responsive. The location is very close to the supermarket, pharmacy, and Penn`s campus. I really like the building`s shuttle that goes over to the school, having a free gym, the dry cleaner in the buildings, and free laundry machines on our floor. I have not seen any bugs or mice since I have been living in this apartment. The ONLY complaint I have is that the insulation on the windows isn`t great so I feel that the cost of heating tends to be higher than it probably should be. Back to top | |||
2009-02-09  2400 Chestnut is wonderful. I plan to stay here again next year. Back to top | |||
| 2009-02-09 2400 Chestnut is a great building to live in. The staff are friendly and get to know the residents, and the apartments are comfortable and have great light from large windows (which face either Center City or the Schukyll River and West Philly). Reasonably close to UPenn but also close to the train station and Center City. Back to top | |||
| 2009-02-09 The landlord here is always formal in coveying changes to the building or contract (e.g. written notice). The staff is very professional and helpful. Back to top | |||
| 2009-02-09 One of the best apartment complexes we have ever lived in. Friendly and courteous staff, excellent maintenance, clean, secure apartments. We recommend the building highly. Back to top | |||
| 2009-02-09 2400 Chestnut is great. I have never once questioned the dedication of building management and have had a great experience there. Back to top | |||
| 2009-02-09 I have lived in 2400 Chestnut for several years and overall have been very pleased. The staff and management are always very friendly and the apartments are clean. Whenever maintenance is required it will be addressed within 1-2 days. They also have washer and dryer on each floor which is a huge plus when it comes to apartments. All-in-all I would highly recommend this residence to any graduate student. Back to top | |||
| 2009-02-09 The doormen are very friendly and helpful and always manning the desk. The lobby area was recently redone and is quite aesthetically appealing. During the construction, it was discovered that one of the workers was breaking into apartments – this fellow was quickly identified and apprehended. The apartment management made it a point to disclose this information to occupants. I have never felt unsafe in the building. Back to top | |||
| 2009-02-09 I am very satisfied with my apt, the amenities offered by the building (24 hour front desk, shuttle service to campus, free washers/dryers on every floor, on site gym and dry cleaning), and it`s extremely convenient location. The management is responsive and professional. The building had some break-ins by a sub-contractor in Winter 2008, but this problem was honestly and openly communicated to all residents and appropriate measures were taken. Overall, I`ve felt very safe living here and prior to the recent break-ins never felt the need to use the dead-bolt. My unit has never had to undergo any major, inconvenient repairs nor have I had any problems with pests which is really the exception and not the rule in Philly. For comparison, my first year in Philly, I lived at the Fairfax at 43rd and Locust (for not that much less $) and was very unsatisfied with the overall maintenance of the building, the relentless roach infestation, a mouse siting in my apt, and the collapse of my bathroom ceiling for which repair didn`t take place for weeks. Needless to say I was relieved when I moved to 2400. This building has respectable quality standards and offers hassle free, convenient living. I plan to continue living at 2400 throughout grad school. Back to top | |||
2009-02-09  overall a good living experience Back to top | |||
| 2009-01-27 I LOVE 2400! The building staff are so friendly and know everyone`s names. They also fix things the day you report them so that is wonderful! Back to top | |||
| 2008-11-19 Wonderful Apartment Building - Would definintely recommend it. Back to top | |||
| 2008-11-18 Great place to live -- friendly and accommodating landlord, quick response to inquiries and for repairs. Also, very sound-proof -- I never hear noise through the walls, ceiling, or floor. Trash disposal and free washers and driers on every floor is also a big plus. Back to top | |||
| 2008-11-18 The building is in good conditions. Lighting must be improve and furniture in common areas should be renewed. Common areas need paint work. Staff people is nice and always willing to help. Back to top | |||
| 2008-11-18 I love living here. They not only take care of you as a tenant, they care about you as a person. All of the security guards know everyone in the building and are incredibly friendly. They go above and beyond the call of duty to make sure you are happy, safe, and secure. Back to top | |||
| 2008-11-18 A great value and good building. The doormen and parking attendants are especially nice and helpful. Has an industrial feel but other than that, absolutely no negatives. Very prompt with normal day-day repairs. Back to top | |||
